KALEFU ELECTRONICS TERMS OF SERVICE

2.1 ORDER PLACEMENT

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  All orders must be submitted in writing via purchase order (PO), email confirmation, or an executed sales contract. Verbal commitments do not constitute binding orders.

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  Each order must specify: product model/SKU, quantity, unit price, delivery terms (Incoterms), destination port, and any applicable customization requirements.

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  Kalefu reserves the right to accept or decline any order at its discretion, particularly where production capacity, compliance, or IP concerns arise.

2.2 MINIMUM ORDER QUANTITY

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  Standard MOQ for catalogue products is specified in the current price list. MOQ for OEM/ODM projects is determined on a project-by-project basis and stated in the relevant quotation.

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  Orders below the stated MOQ may be accepted at Kalefu's discretion and may be subject to a small-order surcharge. Such surcharges will be communicated prior to order confirmation.

2.3 PRICING & QUOTATIONS

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  All prices are quoted in USD (United States Dollars) unless otherwise agreed in writing. Prices are EXW Shenzhen unless alternative Incoterms are specified.

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  Quotations are valid for 30 days from the date of issue, subject to raw material price fluctuations and availability. Kalefu reserves the right to revise pricing after quotation expiry.

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  Prices do not include customs duties, import taxes, freight charges, or insurance unless explicitly stated. These costs are the sole responsibility of the Partner.

3.1 CUSTOMIZATION PROCESS

1. 1
   Requirements Submission

   Partner submits detailed product specifications, branding guidelines, target markets, and compliance requirements. Kalefu reviews and acknowledges within 3-5 business days.

2. 2
   Quotation & Agreement

   Kalefu provides a detailed quotation covering unit price, tooling/mould costs (if applicable), sample fees, lead time, and payment terms. A signed agreement is required before production commences.

3. 3
   Sample Production & Approval

   Pre-production samples are manufactured and dispatched for Partner review. Mass production commences only upon receipt of written sample approval. Sample fees may be credited toward the final order.

4. 4
   Mass Production

   Production proceeds per approved specifications. Kalefu conducts in-line quality checks throughout manufacturing. Production timeline is confirmed in the purchase agreement.

5. 5
   Pre-Shipment Inspection & Dispatch

   Full quality inspection is conducted before shipment. Partner may arrange third-party inspection at their own cost. Goods are dispatched upon balance payment clearance.

3.2 DESIGN OWNERSHIP & TOOLING

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  Moulds, tooling, and fixtures developed exclusively for a Partner's OEM/ODM project remain the intellectual property of Kalefu unless a separate written tooling ownership agreement is executed and full tooling costs are paid by the Partner.

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  Kalefu will not use Partner-specific moulds or proprietary designs to manufacture products for third parties without prior written consent from the Partner.

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  Modifications to approved designs after sample approval may incur additional tooling or engineering fees, which will be communicated and agreed upon before implementation.

4.1 STANDARD PAYMENT STRUCTURE

Alternative payment structures (e.g., Letter of Credit, Net 30/60 for established Partners) may be negotiated on a case-by-case basis and must be documented in a signed agreement.

4.2 PAYMENT METHODS & CURRENCY

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  Accepted payment methods include Telegraphic Transfer (T/T), Letter of Credit (L/C) at sight, PayPal (for sample fees only), and other methods as mutually agreed.

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  All bank transfer fees, including intermediary bank charges, are the responsibility of the paying party. Kalefu must receive the full invoiced amount net of all charges.

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  Late payments beyond agreed terms may incur a monthly interest charge of 1.5% on the outstanding balance, or the maximum rate permitted by applicable law, whichever is lower.

5.1 INCOTERMS & RESPONSIBILITY

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  Default shipping terms are EXW (Ex Works) Shenzhen, China, unless otherwise specified. FOB Shenzhen or CIF destination port can be arranged upon request at additional cost.

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  Risk of loss or damage transfers to the Partner at the point defined by the agreed Incoterms. Kalefu strongly recommends marine cargo insurance for all international shipments.

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  Kalefu is not responsible for delays caused by customs clearance, port congestion, force majeure events, or any actions of third-party logistics providers.

5.2 LEAD TIMES

Lead times are estimates and commence upon deposit receipt and written order confirmation. Kalefu will provide production progress updates upon request.

6.2 WARRANTY TERMS

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  Kalefu provides a 12-month limited warranty from the date of shipment against manufacturing defects under normal use conditions.

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  Warranty claims must be submitted in writing with photographic/video evidence within 30 days of defect discovery. Kalefu will, at its discretion, repair, replace, or provide credit for confirmed defective units.

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  Warranty does not cover damage resulting from improper use, unauthorized modification, physical damage, water ingress, or use outside specified operating conditions.

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  For batch defect rates exceeding 3% of a shipment, Kalefu will conduct a root cause analysis and provide a corrective action plan within 15 business days of confirmed claim receipt.

6.3 RETURNS & DEFECT CLAIMS

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  Returns are accepted only for confirmed manufacturing defects and require prior written authorization (RMA number) from Kalefu. Unauthorized returns will not be accepted.

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  Return shipping costs for confirmed manufacturing defects will be borne by Kalefu. Return shipping for non-defective or customer-caused damage is the Partner's responsibility.

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  Kalefu shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of business, loss of revenue, or loss of data, even if advised of the possibility of such damages.

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  Kalefu is not liable for production delays, quality deviations, or delivery failures caused by circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, supply chain disruptions, pandemics, or labor disputes (Force Majeure).

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  In the event of Force Majeure, the affected party shall notify the other in writing within 5 business days of the triggering event. Both parties shall use reasonable endeavors to mitigate the impact.